Refund policy
Return & Refund Policy
At Zenviz, we want you to be completely satisfied with your purchase. If your order includes our 30-Day Money-Back Guarantee, you may return eligible products within 30 days of receiving your order for a refund of the purchase price. Original processing, handling, and shipping fees are non-refundable unless required by applicable law.
How to Start a Return
To request a return, please contact our customer support team within 30 days of receiving your order by emailing:
Please include the following information:
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Order number
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Full name
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Shipping address
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Phone number (optional)
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Reason for the return
After your return request has been approved, we will provide you with return instructions.
Return Shipping
If the return is requested because of a defective, damaged, or incorrect product, Zenviz will cover the return shipping cost.
For all other returns, the customer is responsible for return shipping costs. Return shipping fees may be deducted from your refund amount.
Once the return process is approved, we will provide the necessary return instructions. Items must be returned in their original packaging.
Return Conditions
To be eligible for a refund, the product must:
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Be returned within 30 days of delivery.
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Be in its original condition.
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Not show excessive wear, misuse, or intentional damage.
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Include original packaging and any included accessories.
Items returned without prior approval may not be accepted.
Return Exceptions
Products that have been excessively worn, used, altered, or damaged due to misuse are not eligible for return or exchange.
Unless otherwise stated, original shipping and handling charges are not refundable.
If a returned product is received in poor condition, a restocking fee of 5–10% may be deducted from the refund amount.
Non-Returnable Items
The following items cannot be returned:
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Gift cards
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Clearance or final sale items
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Personalized or custom-made products
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Refurbished or open-box products
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Products marked as non-returnable
Exchanges
If you would like a different product, the fastest option is to return your original item following our return process and place a new order after your return has been approved.
European Union 14-Day Cooling-Off Period
For customers located in the European Union, you have the right to cancel or return your order within 14 days of receiving your product without providing a reason, in accordance with applicable consumer protection laws.
Returned items must be unused, in their original condition, and include the original packaging and proof of purchase.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method within 10 business days.
Please note that banks and payment providers may require additional time to complete the refund process.
If more than 15 business days have passed since your refund was approved, please contact us at:
Contact Us
If you have any questions regarding returns, refunds, or your order, please contact our support team:
Email: zenviz.help@gmail.com